WP-AI Assistant – Terms and Conditions

Effective Date: [28/03/2026] By purchasing, downloading, or installing the WP-AI Assistant plugin (the “Software”), you agree to the following legally binding terms.  
  1. Purchasing and Licensing
  • License Grant: Purchase grants a non-exclusive, non-transferable license for use on the number of sites specified in your plan.
  • Ownership: All intellectual property rights in the Software remain with the developer. You may not decompile, reverse engineer, or redistribute the source code without express written consent.
 
  1. 14 -Day Money Back Guarantee
  • Refund Window: New users may access a 7-day trial. Payment details are required upfront to prevent service interruption.
  • Renewals: This guarantee applies to the initial purchase only. Automatic renewals are not eligible for a refund, though you may cancel your subscription at any time to prevent future charges.
  • Abuse: We reserve the right to refuse a refund if we determine a pattern of “serial refunding” (buying and refunding multiple times) or if the license was purchased during a high-discount “Flash Sale” where “All Sales Final” was clearly stated.
  • Technical Issues: While not required, we strongly encourage you to reach out to our support team first. 90% of “reasons for refund” are simple configuration issues we can fix in 5 minutes!
 
  1. OpenAI API Integration and Costs
  • Independent Account: This Software is a “bridge” to OpenAI. It requires your own OpenAI API Key.
  • Usage Fees: You are solely responsible for all costs incurred on your OpenAI account. WP-AI Assistant does not control OpenAI’s pricing or token consumption.
  • Token Management: You are advised to set “Hard Limits” in your OpenAI Billing dashboard to prevent unexpected costs from high-traffic bot interactions.
 
  1. Installation and Compatibility
  • Standard Environment: The Software is designed for standard WordPress environments. It requires PHP 7.4+ and the latest version of WordPress.
  • No Universal Guarantee: Due to the open nature of WordPress, we do not guarantee compatibility with every third-party theme (e.g., custom builders) or security plugin.
  • Staging Recommendation: You are strictly advised to test the Software on a staging/development site before deploying it to a live production environment.
 
  1. Site Issues and Limitation of Liability
  • “As-Is” Provision: The Software is provided “as-is.” We are not liable for any site downtime, data loss, “White Screen of Death,” or database corruption resulting from the installation or use of the Software.
  • AI Accuracy: We are not responsible for “AI Hallucinations,” incorrect information provided by the bot, or any damages (financial or reputational) resulting from the bot’s responses.
 
  1. Mandated Backup Requirement
  • Condition of Use: It is a condition of using this Software that you maintain a current, off-site backup of your website and database.
  • Pre-Update/Pre-Scan Requirement: You must perform a manual backup before running a “Full Website Scan” or updating the Software. Failure to maintain backups waives your right to support for data recovery.
 
  1. Support Policy
  • Scope: Support covers Software bugs and installation assistance. It does not cover custom CSS, fixing issues caused by other plugins, or OpenAI account troubleshooting.
  • Response Time: We aim for a 24-48 hour response time (business days), though this is not a guaranteed SLA.
 
  1. Refund Policy
  • Technical Failure: Refunds are only issued if the Software is proven fundamentally non-functional on a standard WordPress environment and our support team is unable to provide a fix within 7 days.
  • Exclusions: Refunds are not granted for “change of mind,” OpenAI service outages, or compatibility issues with third-party themes that deviate from WordPress coding standards.
 
  1. Specific Rules for Agencies
  • Direct Support: We provide support to the Agency license holder only. We do not communicate directly with your end-clients.
  • License Stewardship: Agencies are responsible for ensuring their clients comply with these Terms, specifically regarding OpenAI API usage.
  Essential Site Backup Guide (Developer Advice) Because the WP-AI Assistant involves heavy database interactions (indexing URLs and storing Vector IDs), a robust backup strategy is your “insurance policy.”
  1. Recommended Tools (2024/2025 Standards)
  • UpdraftPlus: The best free option. It allows you to automate backups and send them directly to Google Drive or Dropbox.
  • Duplicator Pro: Best for developers. It creates a “package” (installer + archive) that can restore a site even if the WordPress dashboard is inaccessible.
  • BlogVault: Recommended for Agencies. It handles off-site incremental backups, meaning it won’t slow down your server during the process.
 
  1. The “3-2-1” Rule
  • 3 Copies: Keep your live site, one local backup, and one cloud backup.
  • 2 Media Types: Save one on your server and one on an external drive or cloud.
  • 1 Off-Site: Never store your only backup on the same server as your website. If the server crashes, you lose both the site and the backup.
 
  1. Pre-Scan Protocol
Before you click the “Scan and Index” button in the Knowledge Base:
  1. Run a Database-only backup (takes 30 seconds).
  2. Verify the backup size to ensure it isn’t a 0kb “ghost” file.
  3. Perform the Scan. If the scan times out or causes a resource spike, you can “Roll Back” your database to its clean state immediately.